At Karen Rix Coaching, I respect your privacy and am committed to protecting the personal information you choose to share with me.
This Privacy Policy explains what information I may collect, how I use it, how I keep it secure and the choices you have regarding your personal information.
Who I am
Karen Rix Coaching is operated by Karen Rix (“I”, “me”, “my” or “Karen Rix Coaching”).
My website is karenrixcoaching.co.uk and I provide professional coaching, personal and career coaching, performance coaching and endurance coaching services.
If you have any questions about how your personal information is handled, you can contact me at:
Email: hello@karenrixcoaching.co.uk
What information I collect
I only collect information that is reasonably necessary to respond to enquiries, provide coaching services and manage my relationship with you.
This may include:
Your name
Email address
Telephone number
Information you provide when making an enquiry
Information relevant to your coaching goals and objectives
Information discussed or shared during coaching sessions
Booking and appointment information
Payment and invoicing information where applicable
Information you provide when completing forms or communicating with me
How I collect your information
I may collect information when you:
Contact me through the website
Email or telephone me
Arrange a discovery conversation or coaching session
Complete a form
Engage me for coaching services
Communicate with me during your coaching programme
Make a payment or receive an invoice
How I use your information
I use your personal information only where there is a legitimate reason for doing so, including to:
Respond to your enquiries
Arrange discovery conversations and coaching sessions
Provide coaching and related services
Understand your coaching needs and objectives
Communicate with you about your sessions
Manage bookings, payments and invoices
Maintain appropriate business and financial records
Improve my website and services
Meet legal, regulatory or accounting requirements
Coaching information
Coaching is a personal and confidential process, and I take the information shared with me during coaching seriously.
Information you share during coaching will be used to support the coaching relationship and provide an appropriate service.
I will not publish, sell or otherwise use personal information shared during coaching for marketing purposes without your permission.
Confidentiality
I treat coaching conversations as confidential.
There may, however, be limited circumstances where information may need to be disclosed, for example where I have a legal obligation to do so or where disclosure is necessary to protect someone from serious harm.
How I protect your information
I take reasonable steps to keep personal information secure and to prevent it from being accidentally lost, misused, accessed without permission, altered or disclosed.
Who I share your information with
I do not sell or rent your personal information.
Where necessary to operate my business, I may use trusted third-party service providers, such as website hosting, email, booking, payment, accounting or other business systems.
How long I keep your information
I only keep personal information for as long as I reasonably need it for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting legal or accounting requirements.
Cookies
This website may use cookies and similar technologies to help it function properly, understand how visitors use the website and improve the user experience.
Your rights
Depending on the circumstances, you have rights relating to your personal information, including the right to:
Ask what personal information I hold about you
Ask me to correct inaccurate or incomplete information
Ask me to delete your information where there is no longer a legitimate reason for me to keep it
Ask me to restrict how your information is used in certain circumstances
Object to certain uses of your information
Withdraw consent where I am relying on your consent to process your information
Changes to this Privacy Policy
I may occasionally update this Privacy Policy to reflect changes to my services, website or legal requirements.
Any changes will be published on this page, and the updated policy will apply from the date it is published.
Contact
If you have any questions about this Privacy Policy or how I handle your personal information, please contact me at:
Complaints
If you have concerns about how I have handled your personal information, I would encourage you to contact me first so that I have the opportunity to address your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.
Information Commissioner’s Office (ICO)